Frequently Asked Questions

I did not receive my ticket numbers in my email inbox.

Please allow a few hours for the ticket numbers to reach your inbox.  Often, mailboxes can store your ticket in a junk or spam folder.  Ensure that you’ve checked these folders for your ticket (spam, junk and promotional folders etc.)   If you still cannot locate your email with your ticket numbers, contact the Trust Fund Office during regular business hours and have the following information readily available:

  • Your name
  • The name the tickets were purchased under
  • When you purchased the tickets
  • The email address the tickets should have been sent to

We will check into the purchase, and get in touch with you within 48 business hours.

How do I remove GHC from my spam folder for future purchases and announcements?

You can remove an email from Spam or Junk by following the steps below for each account:

Gmail

  1. On your computer, open Gmail.
  2. On the left, click more.
  3. Click Spam.
  4. Open the email.
  5. At the top, click not spam.

Shaw

  1. Log in using your email address and password.
  2. Click Preferences and select Spam.
  3. Select a spam mail option: Label message as spam and keep in Inbox
  4. Discard message immediately (will not appear in trash)
  5. Label message as spam and send to Junk)
  6. Click Save at the top left of the page.

Outlook

  1. Log into your outlook account and go to Settings on the right corner.
  2. At the bottom of the pane, click Mail.
  3. In the left pane, select Mail > Accounts > Block or allow.
  4. Under Safe Senders and Recipients, enter the email address or domain you want to add and select The Add icon.
  5. Select Save.

Hotmail

  1. Log into your account and go to the Safe Senders list in Hotmail.
  2. Click Settings and then View all Outlook settings.
  3. Then select Mail Junk email.
  4. Type the non-spam email address (GHC_trustfund@ghc.on.ca) in the Safe Senders area
  5. Click Add and then Save.

Q: Is there another way of purchasing tickets?

Yes.  Call the Trust Fund Office (705)759-5530 to purchase your tickets by phone.  You must have a valid credit card number.   Tickets will be mailed by Canada Post or an appointment can be made for pick up at the Trust Fund Office.

Q: Can I purchase tickets in person at Group Health Centre or Group Health Centre Trust Fund?

Tickets are only available electronically or you can call the Trust Fund Office to purchase by phone.  In person ticket sales are not available at this time. 

Q. How do I purchase tickets as a gift for someone else?

It's easy! On "Step 2" when you're asked to enter your personal information, simply enter the information of the person who is receiving the gift. Include their email if you'd like the tickets sent directly to them, or put your own email in if you'd rather it be a surprise! ( You can always print them out on "Step 4").  On "Step 3" which is the payment page, fill out your own information. If you need any assistance, give us a call at 705-759-5530.

Q. How do I purchase tickets for a group play?

When purchasing on behalf of a group, add the words "In Trust" after the purchasers name in Step 2. That person is then responsible for sharing the ticket numbers with the rest of their group, and distributing any winnings.

Q. Why does trustfund5050.com require my location?

Why am I receiving the following prompt: "https:// trustfund5050.com would like to use your current location?"

Per AGCO regulations – you must be located within the province of Ontario at the time of your ticket purchase. Your current location will confirm your eligibility. 

Q. What if I already selected "Don't Allow"?

Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See Enable Device Location Services Section.

Q. What if I receive one of the following prompts? 

  • "You must allow your browser to share your location to purchase tickets. Please enable location services for this browser and try again."
  • "Location information is unavailable. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
  • "The request to get user location timed out. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
  • "An unknown error occurred while attempting to determine your location... In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."

These prompts are related to your Location setting. You may have told your browser to never share your location. You have to change that setting before continuing with your ticket order. See Enable Device Location Services Section.

Enable Device Location Services

Follow the instructions below for the browser type being used based on the device operating system:

For iOS devices:

  1. To the left of the web address at the top of the screen, tap the AA icon
  2. Tab Website Settings on the bottom
  3. Tap Location
  4. Select Allow for chrome to be able to access your location

Chrome has the same setting if you are using that instead.

For Android & Windows:

 Chrome Browser:

  1. To the left of the web address at the top of the screen, tap the Lock icon
  2. Tap Site Settings on the bottom right.
  3. Under the permission section tap Location Access
  4. Select Allow for chrome to be able to access your location

Please go to the settings then history and clear cookies and cache. Once completed please close the page, reopen and try again.